|
SWAHILI DIVERS PRIVATE
LIMITED
Trading as Swahili Divers
and Kervan Saray Beach.
Registered office,
Main Road
,
Chake Chake,
Pemba
,
Tanzania
.
TERMS AND CONDITIONS OF
SALE
Placement
of an order with Swahili Divers (p) Ltd (The company) is taken as
acceptance by the customer of these terms and conditions.
Introduction
Please remember when reading through these terms and conditions that we bend
over backwards to try and solve any problems arising during your trip and will
try to avoid charging any cancellation fees wherever possible. We will beg,
scrape and prostrate ourselves whenever necessary to make sure everything goes
as smoothly as possible. Customers are asked to remember that things don't
always go quite to plan in
Africa
as they do elsewhere.
Liabilty:
The company takes no responsibility for loss, damage or injury arising from any
shortfall, error or omission in the information passed to the customer during
the course of the sale or subsequent delivery of the product.
Insurance
Customers
are required to provide for themselves all necessary insurances against personal
injury, loss, medical evacuation, medical assistance, hospitalisation, damage,
theft, cancellation, delay etc. Some of the elements sold by us inherently have
a high risk factor involved for the customer (eg. diving, safari, flying,
mountain climbing etc.) and we take no responsibility for the consequences of
the customer taking on such risks. We try to be as professional as possible, but
Diving and Safaris are both adventure sports/activities and have risks.
All
customers are responsible for ensuring that they have full insurance cover that
includes rescue and hyperbaric recompression from the moment that they first
place their order and covering the whole period before, during and after travel.
You
may NOT book with us, if you do not have adequate insurance, and in extreme
cases you will be considered self insured and have to cover all costs of your
recompression, evacuations and legal defence.
Bookings
Once you have placed a booking with the company, the client will make a small
non refundable deposit to secure said booking. It will be held until the booking
is finalised. As soon as this takes place the client will be invoiced. The
company’s pricing is based upon full prepayment 60 days in advance of service.
In the case of a last minute booking (less than 60
days) the booking must be paid for immediately.
Booking Ammendments:
Should you wish to make a change to your booking, then we will usually need to
charge an amendment fee to cover additional administration costs. These charges
can be quite significant, so best to avoid changes if at all possible.
If the changes involve the actual cancellation of any element of the booking,
standard cancellation charges will apply. Changes which involve adding to an
existing booking can usually be carried out without an amendment charge.
Denied
Boarding
If
your journey starts in the EU, you must work within the EU denied boarding law.
Your airline must co-operate with you. You are however, still liable for the
costs of your journey/Safari in
Tanzania
. The company will make every effort to
re-arrange your journey, but you will NOT be entitled to any refund due to your
non appearance for any sector or sectors or services of your journey.
Transfers
The
company is not liable for any knock on effects arising from the failure of any
one element of a sale, such as the non-departure of a boat or plane. Any
cancellations arising thereof will be completely the responsibility of the
customer. It remains the customer's sole responsibility to arrive and depart and
travel between all elements of a trip. In practice you will not need to, but for
legal reasons we have to insist that the customer must check with local
transport operators the exact times and schedules for transport. There are only
a few departures on which a failure can cause serious knock-on effects and we
always try to construct trips which avoid such risks and will try to make you
aware of any such possibilities. In
Africa
you soon learn to build a little bit of
slack in your schedule.
Invoicing
Invoicing
is in US$ or
Sterling
pounds at the request of the client. Once
a booking is paid for, the price is guaranteed except in the case of surcharges.
Surcharges
In
some rare cases suppliers feel the need to pass on surcharges to us for exchange
rate fluctuations, fuel price increases, instantaneous government park fees.
The
company reserves the right to pass on to customers any increase imposed on us by
our suppliers.
Cancellations:
We
are a small establishment that books up months in Advance. Therefore our
Cancellation policy has to be strict: If you choose to cancel your holiday with us you will
be left with the following options:
If you cancel more than 60 days before we will refund you 75% of your booking.
(everything except the non refundable 25% booking fee)
If
you cancel less than 60 days before service being delivered, you will forfeit
100% of your booking.
In most cases, we will do our best to work with your insurance company to
ensure that you can make a claim for a full refund,
Acceptance of Terms and Conditions:
The placing of a booking with Swahili Divers (p) Ltd for services implies
that you accept the booking conditions.
Disputes
In the case of any dispute,
the court of Law is
Zanzibar
.
PAYMENT
IS TAKEN AS ACCEPTANCE OF THESE CONDITIONS
|
